Coaching. It’s one of the most confused topics in management and is often confused for providing training to employees.

Whilst training is undeniably important, especially when a new employee comes on board, research has shown coaching can, in many cases, provide the most benefits to employee performance.

So what is the difference between training and coaching?

1. Ask Powerful Questions and Shut Up.

Training tends to involve a ‘student’ who listens, observes and practices a new skill based on what the ‘teacher’ is demonstrating.

Coaching is quite different. The coach may or may not be the expert and instead of giving ‘teaching’, the coach simply asks powerful questions with the aim of prompting impactful discussion and learning.

2. Inner Focus.

Training tends to be focused on 'external' skills that need to be learned such as how to serve customers, how to prepare a presentation or how to drive a forklift.

Coaching is instead focused on the 'inner' roadblocks to an employee reaching their potential. This could include addressing personal insecurities, problems in dealing with other people or how the employee approaches new challenges.

3. One-on-one.

Training is often carried out in groups where individuals are taught and practice a new skill together.

Coaching on the other hand, is personal in nature and therefore must always be done on a one-on-one basis.

4. Long-Term.

Training usually has short-term goals that can be measured.

Coaching is long term. It never has a short-term impact but is better tracked over time.

Coaching is one of the most neglected tasks in business. However, if done correctly and regularly, it can reap massive rewards for both employee and the company.

RosterElf
Rostering Software
www.rosterelf.com