Time theft in your workplace is a silent cost that could be costing you more than you think - and you may not even know it's occurring!
In the workplace, time theft occurs when an employee accepts pay from their employer for work they have not done or for the time they have not put into their work - instead, they may be spending time on personal tasks or outside of work commitments. As a result, the employee is not completing the necessary work during their shift, which is considered time theft.
Generally consistent among all industries and workplaces, time theft can be challenging to identify and even harder to prevent.
Besides the financial implications it can cause, time theft can also be detrimental to your business's growth, create low morale, create negative relationships with customers, and potentially result in your business not being successful.
Types of time theft to watch out for:
1. Performing personal tasks during their workday
This can be as simple as an employee getting a coffee during work hours; it all adds up.
2. Employees clocking in for each other
This is for those workplaces that use a manual clock in the system rather than modernised software.
3. Taking long breaks
Your employee has been gone for 15 minutes over their designated lunch break. It doesn't seem like much. But, add this up for a full-time staff member; that's an hour and 15 minutes each week you're paying your employee to sit around and not work.
4. Starting late/finishing early
Again, it may not seem like 10 minutes of lateness a day means anything, but add it up over time, and you'll find that 10 minutes costs you a lot of money.
5. Putting through unauthorised over-time
This could be as simple as your employee rounding their work time to the nearest hour. It may not equate to much, but that's money you're spending on an employee who doesn't contribute to your business's success.
6. Rostering oversight
Some workplaces still use outdated paper copy rosters. This can make it difficult for managers to keep up with who is supposed to work and when. Switching to digital software like RosterElf's time clock app can be the perfect solution to make you're rostering more efficient and transparent.
How to stop time theft:
So, you've made the first step and established that time theft is happening amongst your employees; now what? You're at the hard part; breaking the cycle with your employees can be challenging, especially if it is typical behaviour.
Firstly, hiring a new employee is your first chance to set expectations about what is and isn't tolerated. In extreme cases, you may need to get rid of an employee for time theft.
In 2009, the Small Business Fair Dismissal Code came into effect, relevant to Australian businesses with less than 15 employees. The code relates to serious misconduct like theft, which includes time theft. It can be considered on the same level as stealing stock or money, and as an employer, you may have grounds for instant dismissal.
Although it can be frustrating knowing your employees are stealing time, the best approach may be to discuss them first. Sometimes time theft can result from an employee not knowing what tasks they are supposed to fulfil. So set some tasks for those quieter periods, so there is always something for your employees to do.
Time-theft can be challenging to manage and fix, but by implementing small changes, you can get your employees back on track and effectively use their time at work.
