One price. All features. Unbeatable pricing.

Monthly Subscription: Ideal if you prefer flexibility, the monthly plan lets you pay as you go. You’re billed each month based on your usage, and you can cancel at any time. It’s a great way to experience the full benefits without a long-term commitment. Annual Subscription: This option is perfect for businesses ready to commit and save. By choosing a yearly plan, you pay upfront for the year and enjoy a discounted rate. It’s an intelligent way to get all of RosterElf’s powerful features while saving money over the long term.

RosterElf charges $6.00 + GST AUD per active employee per month, with a minimum monthly spend of $25.00. Opting for annual billing reduces the rate to $4.50 + GST AUD per active employee per month. Additional SMS notifications cost $0.05 per message.

An active employee is any user added to your account during any given month. You are billed only for these active employees.

No, RosterElf does not charge setup or cancellation fees. You can start or stop using the service without incurring additional costs.

Yes, RosterElf offers a 15-day free trial with full access to all features, allowing you to evaluate the software before committing.

Yes, for businesses with over 250 employees, RosterElf provides customised enterprise plans. You can contact their team to discuss tailored pricing options.

Beyond the per-employee fee and optional SMS charges, there are no hidden fees. RosterElf is transparent about its pricing to help you avoid unexpected costs

RosterElf's pricing is flexible; you are billed only for active employees each month. This accommodates businesses with varying staff numbers, ensuring you pay only for what you use.

RosterElf accepts major credit cards and may offer other payment options.

Yes, RosterElf provides dedicated support to assist you with any questions or issues, ensuring you get the most out of their software.

For further details or personalised assistance, you can contact RosterElf's support team via their website or email at customersupport@rosterelf.com

Yes, managers are charged the same as staff. You are billed for every active staff member on the account or those with rostered shifts in the month, depending on your selected plan. This includes management staff and business owners if they are added to your account.

No, you can re-publish unlimited rosters without extra charges.

No, you are not charged for inactive employees. Billing applies only to active employees during a given month.

The free trial is valid for 15 days from signup and provides full access to all features including rostering, time and attendance, and payroll integration. During the trial, you also have access to free SMS notifications

Yes, you can switch between monthly and annual plans, but there are some important details to note: Upgrading from Monthly to Annual: You can upgrade from a monthly plan to an annual plan at any time. By switching to the annual plan, you'll save 25% on your subscription costs. Once you upgrade, the new annual plan will take effect immediately, and you'll be billed accordingly. Downgrading from Annual to Monthly: If you're on an annual plan and wish to switch to a monthly plan, this change can only take effect at the end of your current annual plan period. You will continue to enjoy the benefits of the annual plan until it expires.

Yes, the minimum spend of $25 + GST per month applies to both the monthly and annual plans. This is equivalent to the cost of approximately 4 employees on the monthly plan.

If your active employees' billing falls below the $25 +GST monthly minimum fee, you'll still be charged the minimum fee to cover the costs of data storage, access, and support.

Yes, all features are included in both monthly and annual plans, with no additional charges for specific tools or integrations. One price, all features.

Only the account owner (the user who originally created the account) can cancel the subscription. Your account will remain active until the end of your current billing cycle, and there are no cancellation fees. Here is instructions on how do cancel your account: https://support.rosterelf.com/hc/en-au/articles/4785541438611-Cancel-subscription#:~:text=1.,Subscription%20section%2C%20and%20click%20Cancel.

RosterElf offers discounts for eligible non-profits. Contact the sales team to discuss options and requirements.

SMS notifications cost A$0.05+GST per message and are billed in addition to the per-employee pricing. These costs are optional and based on usage.

RosterElf's billing is flexible. You only pay for employees who are active during the billing cycle. For example if you have 10 active employees at the beginning of the month, add 2 and then delete one, you will be billed for 12 at the end of the month as this is the maximum active employees during the period.

Yes, integrations with payroll software, such as Xero and MYOB, are included in the pricing. This feature streamlines payroll processing and ensures accuracy.

No, RosterElf provides free setup support, including guides, videos, and live assistance. This is included in your subscription at no extra cost.

Yes, you can reactivate your account anytime by contacting us directly at customersupport@rosterelf.com

No, there is no limit. RosterElf allows unlimited rostering, regardless of your plan.

RosterElf primarily bills in AUD, but you can check with the support team to discuss alternative payment options or currency conversions.

If a payment fails on the 1st of the month (monthly billing), RosterElf will notify you to update your payment details. While there are no direct penalties, account access may be restricted if the issue is unresolved after 7 days.

Yes, RosterElf offers personalised demos to help you understand how the software fits your needs and budget.

No, RosterElf does not offer refunds for unused time on either monthly or annual plans. If you’re unsure about committing long-term, we recommend starting with the monthly plan, which allows you to cancel at the end of any month without further charges. Once you're confident that RosterElf meets your needs, you can switch to the annual plan to save 25% on your subscription. This approach ensures flexibility while allowing you to take advantage of cost savings when ready.